- A top Business Process Outsourcing (BPO) destination in Southeast Asia
- Financial attractiveness
- Access to top BPO talent
- English-speaking support
- Government-supported industry
We combine it all for you here in the Philippines!
The Philippines has become one of the world’s largest destinations for BPO and one of the industry leaders for contact centre outsourcing. For over two decades now, the Southeast Asian country worked diligently to provide much-needed high-quality and reliable services for countries across the English-speaking world. Currently, the Philippines is considered the world’s undisputed call centre capital, overtaking its closest rival India with 16-18% of the global market share. According to the 2017 A.T. Kearney Global Services Location Index, it ranks 7th among the world’s top outsourcing destinations based on financial attractiveness, people skills and availability, and business environment.
There are several reasons why you should choose the Philippines as your BPO partner:
Financial attractiveness is one of the key reasons why companies choose to outsource services to the Philippines. It is an economical choice for companies based in the United Kingdom, United States, Europe and other countries. Labour costs in the Philippines are generally inexpensive, with salary costs only a fraction of those in Western countries. The Philippines can boast of its affordable rates while providing top-quality services.
Access to top talent. To date, there are over 100 million Filipinos who speak English, most of whom do so with proficiency and accent neutrality. Moreover, the Philippines has an adult literacy rate of over 95%, with many graduates in various specializations including accountancy, nursing and information technology. This healthy workforce pool allows companies to access competent and highly skilled talent.
Government support for the BPO industry. Relevant policies and programmes are being created to benefit the industry. Key programmes include technical education courses to meet industry skill requirements and the development of the National Cybersecurity Plan and Digital Transformation Strategy, which both aim to strengthen technological innovation, information privacy and skills development to support industry progress.
These factors are supporting the rapid growth of the BPO industry in the Philippines, making it the ideal destination for your outsourcing requirements!